Shipping Info.

• Shipping & handling prices for tubers: 

1. $1.00 - $149.99 = $14.00 shipping
2. $150.00 & Up = Free Shipping!

• Shipping & handling prices for rooted cuttings:

1. $1.00 - $149.99 = $16.00
2. $150.00 & Up = Free Shipping! 

• Shipping method is USPS Priority Mail. All packages have tracking numbers.
• If you want immediate shipping (Fall Shipping) please select the fall shipping item in the store and add it to your cart. If you want spring shipping do nothing and checkout with only your tubers in your cart.
  
• I will ship in April. If you live in a warmer climate and want your order sooner in spring just contact me here and ask for earlier shipping. 
• If you are ever accidentally overcharged shipping by Shopify I will issue you a refund at the time of shipment.
• Once I ship the tubers or cuttings out I have no control over their treatment, temperature, etc. USPS usually does a great job though. 
• I try to use recycled materials when shipping. I will occasionally reuse boxes, paper, bubbles, etc. I am a no frills shipper.
• When your order is shipped you will be sent an email notification that includes a tracking number.
• I do not ship on weekends. 
  
• I am located on the east coast.
• No international shipping at this time.

Quality Control

• Every tuber I sell is grown here on my farm in Virginia. I do not sell any imported tubers.
• I sanitize and clean tools between plants.
• I cull any plants that show signs or symptoms of disease.
• Plants that have poor traits or shows degradation in genetics are culled.
• All varieties have been grown out at least one year on my farm, usually more.
• I buy my own stock from domestic suppliers, usually smaller sized farms. I try to spread the wealth. 
• Does size matter? No, tubers big or small will all grow a plant. I sell both small and large tubers. You may get some that are very small and some that are quite big. 
• Sometimes when tubers are just too big I will cut them in half. This is completely safe and the tuber will still grow a beautiful plant. I dip the cut into cinnamon or sulfur to help the wound heal. Some of the tubers you receive may be cut.
• I don't use any harsh chemicals. I do occasionally use natural or organic pest treatments. 
• I ship using peat or vermiculite as the medium. It can get messy.
• If you are overcharged for anything I will refund you when shipping/completing your order.

Refunds

• All sales are final. No cancellations. 
• Please inspect your order immediately upon receiving and contact us as soon as possible if there are any problems. Tubers are temperature sensitive and may need to be stored if you don't plan on planting soon. Keep them somewhere where there is no chance of freezing.
• I want you to be happy with your purchase, like 100% happy. Whatever has happened we will find a way to fix it, rest easy!
• No cancellations. I'm sorry but we are a very small business and can't absorb cancellations like big businesses can.
• No refunds or returns on any fall shipped tubers due to shipping problems including but not limited to weather, lost mail, mail theft, etc.
• No refunds on any fall shipped tubers due to storage issues including but not limited to weather, freezing, drying out/desiccation, rotting, floods, pests, rodents, etc.
• If the tuber you receive does not match what you have ordered I will offer a refund or a replacement tuber the next season if I have it.
• If the tuber you receive does not sprout I will offer a refund or a replacement tuber the next season if I have it. Some tubers take up to eight weeks to sprout & some take one week. I will need photos and the tuber will need to be given at least eight weeks to wake up. 
• No refunds for virus, gall, etc. I never, ever keep suspicious plants but these diseases can lay dormant for multiple seasons and can be spread through insects in your own garden. There is really no way to determine where it originates unfortunately. I sanitize between different varieties when cutting & digging. Yes it's a pain but I take every single precaution I can. I will not refund or replace for disease, I only send out tubers that grew healthy plants in my garden that season.
• Bouquet subscriptions are non-refundable. They are transferable.